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CLOUDX TERMS OF SERVICE

Last Updated: March 2026

These Terms of Service ("Terms") govern access to and use of the services provided by TEAMX & XPIXEL DIGITAL MEDIA CO. L.L.C, a company incorporated in Dubai and holding License No. 1393863 ("CloudX", "Company", "we", "our", or "us"), through its website www.cloudx.teamx.ae (the "Website").

By accessing the Website, creating an account, or using any services made available through the Website, including but not limited to Virtual Private Server (VPS) hosting and related cloud infrastructure services (collectively, the "Services"), you ("Customer", "User", or "you") agree to comply with and be bound by these Terms as well as any additional policies incorporated herein by reference, including but not limited to the Privacy Policy and Acceptable Use Policy.

By accessing or using the Website and the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, in whole or in part, you must immediately discontinue any access to and use of the Website and the Services and refrain from using them in any manner.

If you access or use the Website or Services on behalf of an organization, you represent and warrant that you have the authority to bind such organization to these Terms. In such a case, "you" shall refer to both you and the organization.

Amendments to Terms

CloudX reserves the right to amend, update, or modify these Terms from time to time. Any updated version of the Terms will be published on the Website and shall become effective upon publication, unless otherwise stated. Where any updates to these Terms are material, we may take reasonable steps to notify users, including through email or account notifications. Your continued use of the Services following such updates constitutes your acceptance of the revised Terms.

Age of Majority and Legal Capacity

You must be at least 18 years of age, or the legal age of majority in your jurisdiction, and possess the legal capacity to enter into binding agreements.

If you are entering into these Terms on behalf of a legal entity, you represent and warrant that such entity is duly incorporated, validly existing, and in good standing under applicable laws, and that you are duly authorized to act on behalf of and bind such entity to these Terms.

Description of Services

The Services are provided through the CloudX Website and its supporting infrastructure and are made available in accordance with the service plan selected by the Customer, which specifies the applicable features, resources, pricing, and usage limits for the Services ("Service Plan").

CloudX may, from time to time, update, modify, suspend, or discontinue any part of the Services or the available Service Plans for operational, technical, security, or business reasons. Where reasonably practicable, CloudX will provide prior notice of any material changes that may affect the availability or functionality of the Services.

Account Registration and Security

To access certain Services, Customers may be required to create an account on the CloudX Website. In doing so, the Customer agrees to provide accurate, complete, and up-to-date information during registration and to maintain the accuracy of such information at all times.

The Customer is responsible for maintaining the confidentiality and security of its account credentials and for restricting access to its account.

The Customer shall be solely responsible for all activities conducted through its account, whether authorized or unauthorized. The Customer must promptly notify CloudX of any unauthorized use of its account or any actual or suspected security breach.

CloudX reserves the right to suspend or terminate access to any account where it reasonably believes that account security has been compromised or these Terms have been violated.

Content

You shall not use the Services to store, host, transmit, or distribute any content that is illegal, unlawful, or prohibited under the laws of the United Arab Emirates or any other applicable laws.

Prohibited content includes, but is not limited to:

  • content that violates UAE laws, including applicable cybercrime laws;
  • pirated software or unauthorized copies of copyrighted material;
  • hacking tools, malware, ransomware, or similar programs;
  • phishing content, spam campaigns, or fraudulent schemes;
  • hate speech, discriminatory, racist, or extremist content;
  • pornography or sexually explicit material;
  • content related to illegal drugs or controlled substances;
  • any content that infringes intellectual property or other proprietary rights.

If you are unsure whether any content is permitted, you should contact CloudX prior to using the Services.

Customer Content and Responsibility

The Customer retains sole responsibility for all data, content, software, applications, and materials hosted, stored, or transmitted through the CloudX website, infrastructure or Services ("Customer Content").

The Customer represents and warrants that the Customer Content:

  • complies with all applicable laws and regulations; and
  • does not infringe, misappropriate, or otherwise violate any intellectual property rights or other rights of any third party.

CloudX does not actively monitor or control Customer Content but reserves the right in its sole discretion to review, investigate, remove, or restrict access to any Customer Content, or suspend the Services, where it reasonably believes that such content:

  • violates these Terms;
  • breaches any applicable laws; or
  • infringes third-party rights

Spam and Abuse

The Customer shall not use the Services to send spam, unsolicited communications, or bulk messages in violation of applicable laws, regulations, or generally accepted industry standards.

CloudX maintains a strict zero-tolerance policy toward spam and abusive activities. Any such use may result in immediate suspension or termination of the Customer account, with or without prior notice where reasonably necessary.

The Customer is responsible for securing its systems, applications, and account credentials to prevent unauthorized use of the Services, including use for spam or other malicious activities.

CloudX may implement reasonable technical and operational measures to detect, prevent, and mitigate spam or abusive activities, including monitoring network traffic, applying filtering mechanisms, or restricting certain activities where necessary to protect the security, integrity, and proper functioning of the Services. CloudX shall not be liable for any such monitoring or preventive measures undertaken in good faith.

CloudX reserves the right to take any action it reasonably deems necessary to protect its infrastructure, network, reputation, or other users, including restricting, suspending, or terminating access to the Services.

CloudX may recover any reasonable costs incurred in investigating or addressing misuse of the Services, including spam or abusive conduct.

Fees and Payment

The Customer agrees to pay all applicable fees for the Service Plan selected for the use of the Services. Unless otherwise agreed, fees shall be billed in advance on a monthly or yearly basis in accordance with the selected Service Plan.

All payments must be made using a valid and authorized payment card. By providing payment details, the Customer represents and warrants that it is authorized to use the payment method and that all payment information provided is accurate and complete. CloudX reserves the right to request additional information or documentation to verify the identity of the Customer and the validity of the payment method.

Payments are processed through third-party payment providers (such as Stripe), and CloudX does not store full payment card details, including card numbers or CVC codes.

The Services or Service Plans may automatically renew unless auto-renewal is disabled prior to the applicable renewal date. By maintaining an active subscription, the Customer authorizes CloudX to charge the payment method on account for all applicable fees, including renewal fees.

The Customer is responsible for ensuring that payment details are accurate and up to date, and for maintaining sufficient funds or credit availability. Failure to make payment by the due date may result in suspension of the Services, and continued non-payment may lead to termination of the Services and deletion of associated data.

All payments made by the Customer in respect of the Services are non-refundable. If any payment is disputed, reversed, or subject to a chargeback, CloudX may, without prior notice, immediately suspend or restrict access to the Services associated with the account pending investigation. CloudX reserves the right to recover all costs, charges, or losses, including Attorney fees incurred in connection with such disputes, and to take further action where misuse, abuse, or bad faith is identified.

CloudX reserves the right to modify the pricing of the Services or Service Plans from time to time. Any revised pricing shall apply only to future billing cycles and shall not affect the current billing period already paid for by the Customer.

Resource Usage and Fair Use

Resource Usage: The Customer shall use the Services in a reasonable, lawful, and responsible manner, and strictly in accordance with the limits and specifications of the selected Service Plan. The Customer shall not use system resources, including memory, storage, or network capacity, in a manner that is excessive, abusive, or that adversely affects the performance, availability, security, or integrity of the Services, the CloudX infrastructure, or other users.

Fair Use: Where Services are described as offering high or "unlimited" usage, such usage is subject to fair and reasonable use as determined by CloudX. The Services are intended for normal business or application use and shall not be used for activities such as excessive data storage, large-scale file distribution, backup repositories, or other resource-intensive purposes inconsistent with the intended use of the selected Service Plan.

CloudX reserves the right, at its sole discretion, to monitor usage and determine whether usage is excessive, abusive, or in breach of these Terms. CloudX may take any action it reasonably considers necessary to enforce this clause and protect its infrastructure, including limiting, restricting, suspending, or terminating access to the Services, with or without prior notice.

Prohibited Resource-Intensive Activities: Unless expressly permitted, the Customer shall not use the Services for activities that may place an unreasonable load on the CloudX infrastructure, including but not limited to:

  • cryptocurrency mining or similar computationally intensive activities;
  • operating open or public file-sharing platforms;
  • running automated processes that generate excessive traffic or system load.

Resale and Third-Party Use: Unless expressly permitted under the applicable Service Plan, the Customer shall not directly or indirectly resell, sublicense, lease, or otherwise make the Services available to any third party. If the Customer intends to host or provide services to multiple end users, clients, or third parties, the Customer must obtain an appropriate Service Plan or prior written approval from CloudX.

CloudX reserves the right to investigate suspected misuse and to suspend or terminate the Services, with or without prior notice, where a violation of this provision is identified.

Bandwidth Usage: The Services may include a specified bandwidth allocation based on the selected Service Plan. Where usage exceeds applicable limits, CloudX may restrict or suspend the Services, require an upgrade, or apply additional charges, as applicable. Unused bandwidth in any billing period shall not carry forward to subsequent periods.

Migration and Transition Services

Where CloudX provides migration, rehosting, or transition services (including "lift-and-shift" migrations), such services will be performed with reasonable care and skill.

CloudX does not guarantee uninterrupted service, zero downtime, or that the migration will be completed without errors.

The Customer acknowledges that migration activities may involve temporary disruptions, maintenance windows, and limitations arising from system dependencies, including those related to third-party services such as cloud infrastructure providers, network services, DNS providers, or other external systems.

CloudX shall not be liable for any data loss, delays, service interruptions, or issues arising from such migration activities, including those caused by third-party systems or factors outside CloudX reasonable control.

Compatibility and Performance

CloudX may support commonly used standards and APIs, including S3-compatible APIs, to facilitate integration with third-party systems. However, CloudX does not guarantee compatibility with all third-party systems, applications, or configurations, and additional configuration or modifications may be required.

Any references to performance, including bandwidth, speed, or data transfer rates, are provided for general guidance only. Actual performance may vary depending on factors such as network conditions, system configuration, and third-party dependencies, and is not guaranteed.

Availability and Service Levels

Uptime: CloudX targets an uptime of 99.99% per calendar month for its Services, measured at the network level of CloudX infrastructure. This uptime target is a service objective only and does not constitute a guarantee or warranty of uninterrupted service.

This uptime target excludes downtime resulting from:

  • scheduled, emergency, or routine maintenance (including updates, upgrades, or patches);
  • events beyond CloudX reasonable control, including power outages, natural disasters, cyberattacks, or force majeure events;
  • failures or delays of third-party networks, telecommunications providers, internet service providers, or external systems;
  • failures of third-party software, integrations, or services not controlled by CloudX;
  • Customer actions or omissions, including misuse, misconfiguration, unauthorized changes, or application-level errors;
  • Customer failure to follow recommended configurations, security practices, or usage guidelines;
  • suspension or termination of the Services in accordance with these Terms;
  • access or use of the Services in a manner inconsistent with the documentation or applicable Service Plan.
  • Maintenance: Planned maintenance may include advance notice where possible. Emergency maintenance may be performed at any time.
  • Limitation of Liability: CloudX is not liable for indirect or consequential losses caused by downtime, including loss of data, profits, or business interruption.
  • No Additional Guarantees: Except for the uptime target stated above, the Services are provided on an "as is" and "as available" basis, without any additional guarantees.

Suspension or Termination of Services

CloudX reserves the right, at its sole discretion and with or without prior notice, to suspend or restrict access to the Services where it reasonably determines that such action is necessary to protect the security, integrity, or lawful operation of its infrastructure, systems, or other users.

CloudX may terminate the Customer access to the Services by providing seven (7) days prior notice where the Customer breaches these Terms, fails to fulfill payment obligations relating to the Services or the applicable Service Plan, uses Services in a manner that violates applicable laws, or where Customer activities adversely affect the CloudX infrastructure, systems, or other users.

Termination or suspension of the Services shall not relieve the Customer of any obligation to pay fees accrued or payable prior to the effective date of such suspension or termination. All outstanding fees relating to the Services or the applicable Service Plan shall remain due and payable.

The Customer may cancel the Services at any time in accordance with the applicable Service Plan. The cancellation will take effect at the end of the billing cycle.

The Customer will continue to have access to the Services until the expiry of the current billing period, and no further charges will be applied for subsequent billing cycles following cancellation. All fees paid are non-refundable, and no refunds or credits shall be provided for any unused portion of the Services during the current billing period.

Upon termination or expiration of the Services, CloudX may, at its discretion, provide the Customer with a limited period to retrieve Customer Content. Following the expiry of such period, CloudX may delete or permanently remove Customer Content without liability, unless retention is required by applicable law. The Customer is solely responsible for maintaining independent backups of its data. CloudX shall have no obligation to retain, store, or provide access to Customer Content after termination.

The provisions relating to ownership, disclaimers, indemnities, and limitations of liability shall survive the termination or expiration of these Terms.

Communication and Support

Service Communications: By registering for the Services, the Customer agrees to receive essential, non-marketing communications from CloudX, including service announcements, updates, billing notices, security alerts, and other operational messages necessary for the provision and management of the Services.

Support Services: CloudX provides customer support through its designated support channels, including ticket-based support via the customer account portal. Support availability, response times, and communication channels may vary depending on the selected Service Plan. Priority support may be available under Growth plans, while 24/7 support is available only under Enterprise plans or may be purchased separately as an add-on.

Additional support channels, including phone, chat, or other communication methods, may be offered as part of specific plans or as paid add-ons.

Customer Responsibility: The Customer is responsible for maintaining a valid and active email address and for regularly monitoring communications from CloudX, including invoices, renewal reminders, and service-related notices. For security and verification purposes, CloudX may only process support or billing requests submitted through the registered account or associated email address.

Data and Backups

The Customer is solely responsible for maintaining adequate and independent backups of its data and Customer Content and for verifying the integrity and availability of such backups.

While CloudX may provide certain backup features as part of the Services or a Service Plan, CloudX does not guarantee the availability, accuracy, integrity, or recoverability of any Customer Content.

CloudX shall not be liable for any loss, corruption, or deletion of Customer data or Customer Content, whether arising from technical issues, human error, system failure, third-party failures, or otherwise.

Disclaimer of Warranties

The Services are provided on an "as is" and "as available" basis.

To the fullest extent permitted by applicable law, CloudX makes no representations or warranties, whether express, implied, statutory, or otherwise, regarding the Services, including their reliability, availability, suitability, performance, or security, and expressly disclaims all warranties, including, without limitation, any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

CloudX does not warrant that the Services will be uninterrupted, secure, error-free, or free from defects, or that any data or information will be accurate, complete, or reliable, or that any errors or defects will be corrected.

The Services may be subject to limitations, delays, and other issues inherent in the use of internet-based infrastructure and third-party systems. CloudX shall not be responsible for any delays, delivery failures, or other damage resulting from such issues.

Limitation of Liability

To the maximum extent permitted by applicable law, CloudX shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or business interruption, arising out of or in connection with the use of the Services.

Indemnification

The Customer agrees to indemnify, defend, and hold harmless CloudX, its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including Attorney fees) arising out of or in connection with:

  • the Customer use of the Services;
  • any Customer Content;
  • any breach of these Terms by the Customer or its users;
  • any infringement or alleged infringement of intellectual property or other rights of any third party resulting from the Customer use of the Services or Customer Content;
  • any unlawful, negligent, or fraudulent act or omission by the Customer or its users;
  • any misuse of the Services, including activities that disrupt, damage, or compromise the CloudX infrastructure, systems, or other users;
  • any failure by the Customer to comply with applicable laws or regulations.

Assignment

The Customer may not assign, transfer, or otherwise delegate any of its rights or obligations under these Terms without the prior written consent of CloudX.

CloudX may assign, transfer, or delegate its rights and obligations under these Terms, in whole or in part, to any affiliate, successor, or third party in connection with a merger, acquisition, corporate restructuring, change of trade license, or sale or transfer of assets, without the Customer prior consent.

These Terms shall be binding upon and inure to the benefit of the parties and their respective permitted successors and assigns.

Force Majeure

CloudX shall not be liable for any failure, interruption, or delay in the performance of its obligations under these Terms to the extent such failure results from events beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil disturbances, governmental or regulatory actions, labor disputes, power failures, internet or telecommunications outages, cyberattacks, data center failures, or the failure or unavailability of third-party service providers or infrastructure.

In such circumstances, CloudX obligations shall be suspended for the duration of the Force Majeure event, without liability. CloudX shall use commercially reasonable efforts to resume the Services as soon as practicable.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any dispute arising out of or relating to these Terms shall be subject to the jurisdiction of the Dubai Courts in the United Arab Emirates.

Contact Information

For any questions regarding these Terms, please email: cloudx@teamx.global